FAQ
How to send money abroad?
What are the benefits of sending funds with Advanza?
What verification do I need to send an international transfer?
How long does an online money transfer take?
How much you can send
How you can pay for your transfer
How long it takes for your money arrive
General Questions
How do I change the name on my account?
How do I change the date of birth on my account?
Can I have more than one Advanza account?
How do I close my Advanza Payment Services account?
How do I delete my Advanza transaction history?
How do I make a complaint?
How we process personal information
How we process cancelations and refunds
How to request a cancellation
Verification
Why does Advanza Payment Services need to verify me?
What is identity verification?
How to verify you identity
What ID is required for the country I’m registered in?
Is there anything I need to know before I upload my ID?
What types of ID can I use?
What types of documents can I submit for address verification?
What happens to my personal information after I upload it?
Need to send us your documents?
